1. Return Eligibility
At Hashi Smart (Guangdong Hashi Intelligent Manufacturing Technology Co., Ltd.), we stand behind the quality of our products. We accept returns under the following conditions:
Defective Products
- Products with manufacturing defects in materials or workmanship
- Products that do not match the specifications described in the product listing
- Products damaged during shipping (must be reported within 7 days of delivery)
Non-Defective Products
- Products may be returned within 30 days of delivery if they are unused, undamaged, and in original packaging
- Buyer is responsible for return shipping costs for non-defective returns
- A restocking fee of up to 15% may apply to non-defective returns
2. Return Process
- Contact Us: Submit a return request via email at nicolesily@foxmail.com or WhatsApp at +86 19525209851, providing your order number, product model, and reason for return.
- Return Authorization: Our team will review your request and provide a Return Merchandise Authorization (RMA) number within 3 business days. Please do not send products back without an RMA number.
- Ship the Product: Pack the product securely in its original packaging. Include the RMA number on the outside of the package. Ship to the address provided with your RMA confirmation.
- Inspection: Upon receipt, our quality team will inspect the product within 5 business days.
- Refund or Replacement: Once the return is approved, we will process a refund or replacement as agreed.
3. Conditions for Returns
To be eligible for a return, the product must meet the following conditions:
- Product is in its original packaging with all accessories, manuals, and documentation
- Product has not been used, installed, or altered in any way
- Product is not damaged due to buyer misuse or negligence
- Return request is made within the applicable time frame (30 days for non-defective, 12 months for warranty claims)
4. Refund Policy
| Scenario |
Refund |
Timeline |
| Defective product confirmed |
Full refund or replacement (buyer's choice) |
Within 10 business days of inspection |
| Wrong product shipped |
Full refund or correct product shipped |
Within 10 business days of inspection |
| Non-defective return (unused, original packaging) |
Product price minus restocking fee (up to 15%) |
Within 10 business days of inspection |
| Product damaged in shipping |
Full refund or replacement |
Within 10 business days of inspection |
5. Warranty
All Hashi Smart products come with a 12-month manufacturer warranty from the date of delivery, covering:
- Manufacturing defects in materials and workmanship
- Electrical component failures under normal use
- Pump and motor defects
The warranty does not cover:
- Damage caused by improper use, installation, or maintenance
- Normal wear and tear (e.g., filter elements, pump impellers)
- Damage from unauthorized modifications or repairs
- Damage from power surges or incorrect voltage supply
6. Exchanges
We offer product exchanges for defective items or products that do not match the ordered specifications. To request an exchange, follow the same return process described in Section 2. Exchanges are subject to product availability.
7. Shipping Damage Claims
If your product arrives damaged due to shipping:
- Report the damage within 7 calendar days of delivery
- Provide photographs of the damaged packaging and product
- Retain all original packaging materials for potential inspection
- We will arrange a replacement or full refund at no additional cost to you
8. Contact Information
For return requests or questions about this policy, please contact us:
Last updated: June 2026
